One inbox for every channel

The best CRM software for WhatsApp customers

Your customers write from WhatsApp, Messenger, Instagram and TikTok. ITC-CRM gathers them into one screen, answers with AI when nobody is on shift, and routes every conversation to the right person — so not one message is lost.

Start 7 days freeSee pricing
No credit card · Set up in under ten minutes

Built and used every day by a training centre serving thousands of students — not in a slide deck.

What it actually does

One unified inbox

WhatsApp Cloud API, WhatsApp via a linked device, Messenger, Instagram, TikTok, Telegram and your website chat — one screen, one history per customer however they move between channels.

AI that answers

It replies from your business facts alone and invents no price and no date. Write what it should know, or let it learn from your website and your past conversations.

It hears voice notes and reads images

A voice note is transcribed and answered on its content, and a screenshot of your ad is read and answered. No more asking people to send their question as text.

Automatic lead scoring

It reads the conversation and gives each lead a score out of a hundred with a one-line reason, so your team knows who to call first instead of calling everyone.

Routing that respects shifts

Set each person's working days and time off, and no conversation is assigned to someone who is not on shift. Late replies surface on their own board.

WhatsApp campaigns

Reach hundreds of customers with Meta-approved templates, at a pace that protects your number from a ban, resuming exactly where it stopped.

Automations and follow-ups

Rules that run themselves: new lead, stage change, no reply, an appointment approaching, an overdue task — each with an action you choose.

Invoices and contracts

Quotes, invoices, instalments and collection reminders, plus contracts sent and signed electronically.

A mobile app for staff

A separate app for each employee with instant notifications, so a customer never waits for someone to open a laptop.

Your data leaves with you

One button downloads every contact, conversation and message in a file that opens in Excel. No lock-in and no asking.

How it starts

  1. 1

    Connect your channels

    WhatsApp, Messenger or Instagram in two clicks, or your website chat with a single line.

  2. 2

    Teach it your business

    Write your services and prices, give it your website to read, or upload your old conversations for it to learn from.

  3. 3

    Let it answer

    It replies to your customers, scores your leads, and hands over to a person when a person is warranted.

Pricing

In US dollars. Yearly is billed as ten months.

Common questions

Do I need a new WhatsApp number?

No. Connect your existing number through the official API, or link it as a device by scanning a code like WhatsApp Web.

Does the AI make things up?

It answers only from what you write and from your service catalogue. What you have not told it, it declines and hands to a person rather than inventing an answer.

What language does it reply in?

The customer's own. It detects the language of their message and answers in it.

Is my data locked in?

No. The export button is on every plan and downloads everything in a format that opens in Excel.

How long is setup?

Connecting a channel takes minutes. Teaching it your business takes less if you hand it your website to read on its own.

Does it work for a team?

Yes. Roles and permissions, automatic routing that respects each person's shift and time off, and per-person performance reports.